Table of Contents
Cannot see Smart Discounts menu #
- Confirm plugin is active
- Confirm WooCommerce is active
- Confirm your user can manage WooCommerce
Discount is saved but not applied #
- Rule status is
Active - Date window is valid
- Cart meets min/max amount
- Product/category/user restrictions match
- Usage limit is not reached
- No higher-priority rule is overriding it
Scheduled discount is not starting #
- Start date/time is correct
- WordPress timezone is correct
- Rule is active
Discount applies to wrong products #
- Review applicable/excluded products
- Review applicable/excluded categories
- Leave applicable fields empty to allow all
Buy X Get Y is not working #
- Buy/Get quantities are valid
- Discount on “Get” items is set correctly (
100= free) - Product restrictions are not blocking eligibility
Analytics looks empty #
- Orders were placed with discount rules
- Analytics date range includes those orders
- Usage tracking is happening via order flow
Best Practices #
- Test with one active rule first
- Use clear, campaign-style discount names
- Keep priorities organized when multiple rules run
- Test big campaigns on staging before going live
- Use usage limits for budget control
